LEESBURG, Va. – The National Automotive Service Task Force (NASTF) has established NASTF Service Information Standards and requested that each auto manufacturers renew its commitment to NASTF to make service and training information and tools accessible to all repairers on an equal basis by signing an agreement with NASTF.Much of the standards embody the practices that have been in place for six years, but one new element is a binding arbitration backstop in the NASTF Dispute Resolution Process. “We have now met one of our major goals for both our organization and the service industry at large,” says Charlie Gorman, chairman of NASTF. “We have clearly defined how NASTF will work in the future and empowered its diverse membership to solve problems.This also addresses several questions about putting “teeth” into the NASTF process.We believe the time has come for everyone in the industry to support what really works – a unified, progressive, effective NASTF.” The Standards have three parts: Definitions; Automotive Service Information Standards; and Information Request and Resolution Process.The Definitions define what’s covered and what’s not covered.The Standards stipulate how OEMs will ensure open accessibility. The Information Request and Resolution Process provides checks and cross checks, including the possibility of binding arbitration if needed, to identify and assess any potential information gaps.So far, 12 automakers have already signed agreements with NASTF and the remaining manufacturers have the agreement in various stages of review and approval. For more information visit www.nastf.org. | |||
