Battle over California steering bill leads to hearing on repair fraud - CRA says bill author questions repairer integrity - ABRN (Automotive Body Repair News)

Battle over California steering bill leads to hearing on repair fraudCRA says bill author questions repairer integrity

Source: Automotive Body Repair News

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The author of California Assembly Bill 1200 (AB 1200), a bill that would make it easier for insurers to steer customers, will chair a legislative hearing on auto body repair fraud at 2 p.m. Aug. 25 in room 126 of the State Capitol in Sacramento. The Collision Repair Association of California (CRA) opposes the bill and will request an opportunity to testify before the bill's author, Assemblywoman Mary Hayashi, who runs the Assembly Business and Professions Committee, which has jurisdiction over the Bureau of Automotive Repair and the Department of Consumer Affairs.

"We resent the tone of the author who infers that insurers need more control over the repair process because there are too many dishonest collision repairers," says Lee Amaradio, CRA president. "We applaud Congresswoman Jackie Speier for standing in opposition to assemblywoman Hayashi's special interest effort to reward insurers by giving them a blank check to strong arm claimants through the claims process."

Hayashi drew the wrath of collision repairers when she wrote in an opinion piece published Aug. 19 in the San Francisco Chronicle that the industry is “challenged by fraud and misrepresentation.” To read the entire article, click here. Hayashi also noted that CRA lobbyist Richard Steffen was formerly Speier's chief-of-staff.

Amaradio is asking CRA members to come to the hearing to address any untruths that might be presented to committee members.
 
Congresswoman Speier wrote an opinion piece against the bill, while Hayashi countered with her article that says that Speier, who championed California's anti-steering law, misunderstands the intent of AB 1200. To read Speier’s article, click here.

"Assemblywoman Hayashi is trying to steer legislators with the help of insurers," says Steffen. "Her op-ed doesn't mention that major consumer protection organizations are opposed to her effort, but she does mention me – go figure!”

AB 1200, sponsored by the Personal Insurance Federation of California, was amended Aug. 18 to further erode consumer protections. The bill now directs that insurers may talk about DRPs at anytime during the claims process, even when a claimant has selected a non-DRP shop.

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Comments from our Readers
 Posted 2009-08-25 08:59:06.0
Keep in mind, it is more likely a DRP shop to commit fraud by under the table pay-offs, favors etc. to get the work and then short cutting the jobs to make a profit after all the concessions.
 Posted 2009-08-25 11:12:58.0
The idea that DRP shops have to give up something and make it up on the back end is the conspiracy theory of those shop owners who do not have DRP's and are drowning in this economic downturn. I know of non-DRP shops that are giving discounts on the deductibles or even giving a discount on labor to compete with the DRP shops. And this bill is not about consumer education, this is about helping insurance companies save money by pitching their DRP programs even after a consumer has chosen a shop. Why would consumers need more information if they already have chosen a shop? The fact that they know of a shop should be enough to tell the ins co that this is not their first claim. Shame on Hayashi for siding with the insurance companies and failing to see the wolf in sheeps clothing.
 Posted 2009-08-25 14:12:24.0
My response to California Assembly Bill: AB 1200 is WHAAAT! I’m not a Democrat or a Republican supporter these days. The Republicans have embarrassed themselves over the past few years. The Democrats are in a position to do great things over the next 4-8 years but they may lose site of the true needs of the American people. The consumer along with Joe the Plummer and Nick the Body Man are who I root for, lets just get that straight. I was raised to take care of the customer and everything else falls in place. We have a Democratic President who is saying (in paraphrase), “we cannot trust any insurance company to do the right thing for consumers associated with health care.” Do we not hear a version of that in speeches, town hall meetings, television ads and radio commercials?? It’s a fact we do here it. Insurers are after big business, after big profits, big pay salaries and big returns on investment regardless of where it comes from. Would we all agree billion dollar profits are not uncommon? Again I think we agree. Then there is nothing stopping them from plans to minimize a collision repair for profit except AB 1200 where everyone will lose! Even insurers will lose as re-repair and defense costs will skyrocket. I then ask, “What is Assemblywoman Mary Hayashi thinking?” May I remind you all it was Caliber Collision Centers, an insurance direct repair-preferred shop, who was the focus of an investigation by BAR for fraud. Caliber later settled for (without admitting guilt) a reported $5.8 million involving not one but 38 of its shops. I guess it was a fluke. Bar according to reports then collected $500,000 and issued Suspensions for 19 of the Caliber shops. Fines, inspections and re-repairs involved 56,000 consumers! http://www.collision-insight.com/news/20040825-caliber.htm End of part one of comment. To be continued...
 Posted 2009-08-25 14:14:59.0
Part two of comment from Mike Orso: I think it’s high time we place a distinct line between NON-DRP Independent shops that advocate for consumers and provide manufacturer recommended certified repairs conforming to a Professional Code of Ethics and the Insurance DRP shops that may effectively short change consumer by merely following their insurer partner guidelines for repair and thereby contribute to the price fixing environment affecting this industry. In the hundreds of Post-Repair inspections we’ve performed in our Central NY area the overwhelming majority of them involved fraud against consumers and the insurance company involved. The shops involved were/are for the most part, DRP shops, who today are still recommended. The insurer; basically looks the other way even after paying off thousands in totals and re-dos. I can go on about this for hours but instead I’m attaching a copy of a statement read before the California Senate in 1999 by Rocco Avellini of Wreck Check Car-Scan, regarding this subject. I think it speaks volumes of what is really going on then and now. You California shops had better buck up and get this right, everyone is watching. There should be thousands of you at the Capitol on August 25 headed for Room 126. Mike Orso, President NYSACTA
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