NORTHBROOK, Ill. —CIECA re-chartered its customer satisfaction indexing (CSI) committee due to a renewed interest by the industry and a willingness to work together by member companies Allstate, CSi Complete, Customer Research, CynCast, Mitchell International and Performance Feedback.

The committee’s mission is to facilitate appropriate collision industry segments and vendors’ electronic communications of CSI information. These electronic communications standards would encompass the collection of data from the client (repair facilities and insurance companies), a survey process and the dissemination of information to appropriate stakeholders.

“We are confident that an improved solution that benefits every industry segment can be attained,” says Fred Iantorno, CIECA executive director. “The marketplace seems ready for this committee at this time, and CIECA is proud to provide the platform and direction for this type of progress.”

The CIECA CSI committee is accepting volunteers. Insurance company members are especially encouraged to participate.

“The timing for this committee could not be better,” says Michael Lloyd, CIECA chairman and assistant vice president of claims at California Casualty Management Co. “These efforts will help streamline the CSI process among multiple users and nicely supplements our current efforts with the business message specification.

CIECA (Collision Industry Electronic Commerce Association) develops collision industry information technology standards and provides implementation guides for electronic commerce. It is composed of members of the automobile collision repair industry; including repairers, insurers, vehicle manufacturers, parts and material suppliers, information and software providers, general service providers and related segments and industries. For more information, visit www.cieca.com or e-mail Iantorno at fred@cieca.com.