DuPont Performance Services (DPS) has completed training and certification programs for its newly formed team of business development managers and consultants. Twenty-five DPS experts dedicated to independent and dealer repairers or large multi-shop operation accounts can be called upon by shops looking to improve productivity and profitability.

“Our first priority was to focus our energies on developing DPS team member skill sets and knowledge base through intensive certification and training, prior to communicating its availability to the marketplace,” says Steve Trapp, development manager – DPS Collision Services. “The certification assures that these 25 specialized account productivity and profitability experts will employ consistent processes and consultative tools across the board.”

The certification sessions covered numerous weeks of intensive classroom training and testing, numerous field consulting engagements, a thorough lean/Six Sigma training program, biweekly training sessions, field coaching ride-alongs, and course facilitation “train the trainer” sessions.

According to DPS Collision Services Sales Manager Steve Aitken, placing these experts within each sales district now means that shop owners, managers and technicians have localized access to a DPS expert who can help implement a personalized shop productivity plan for them.

“With these experts now properly trained and ready to assist customers, a repairer who might learn about a best practice in a DPS course or in one of our many performance groups can adopt that best practice far more quickly and efficiently than ever before,” Aitken says. “This is key to optimizing our customers’ time commitment and financial investment as they take advantage of the many solutions that DuPont Performance Services has to offer.”

DPS offers education, consulting, tools, performance groups and performance alliance solutions to customers looking to improve productivity and profitability. Shops interested in talking to a DuPont Performance Services’ expert should call their DuPont Performance Coatings sales representative.