LKQ Corp. made an addition to its Parts Replacement Promise warranty program for recycled products. Beginning in November, LKQ customers will have the option to select a limited lifetime warranty in addition to LKQ’s current 6-, 12- and 24-month coverage options on recycled auto parts.
The new warranty option for recycled parts is similar to the limited lifetime warranty LKQ offers for Keystone Platinum Plus aftermarket products.
“Both warranties guarantee parts to be free of defects in material and workmanship for as long as the original purchaser owns the vehicle,” says Laurie Garcia, vice president of OEM Services and Marketing for LKQ. “Our customers now have the option to purchase recycled or aftermarket parts that are guaranteed to last through the duration of ownership.”
LKQ’s nationwide network of locations provides coverage under these warranties, giving customers added security and peace of mind. For those who need remanufactured parts, LKQ offers high-quality remanufactured engines and transmissions that carry three-year/100,000-mile parts and labor coverage. All of these options reinforce LKQ’s “Any Part, Any Repair, Anywhere” approach to vehicle replacement parts.
LKQ recently acquired Greenleaf Auto Recyclers LLC from Schnitzer Steel Industries. “LKQ and GreenLeaf are already working together to bring our customers more auto parts and more choices. Offering a Limited Lifetime Warranty to all customers is in part a result of this teamwork, and we look forward to more collaboration like this in the future,” says Garcia. The warranty is also a reflection of strict quality control processes at LKQ and its subsidiaries: higher quality parts translate into longer warranty term options.
According to a recent study by R. L. Polk & Co., the average length of vehicle ownership has risen steadily over the past six years. As people drive their cars and trucks longer, recycled and remanufactured auto parts provide an economical and environmental solution for repairs.
LKQ Corp. is the largest nationwide provider of aftermarket collision replacement products, recycled OEM products and refurbished OEM collision replacement products such as wheels, bumper covers and lights used to repair light vehicles. LKQ operates approximately 280 facilities offering its customers a broad range of replacement systems, components, and parts to repair automobiles and light-duty trucks and heavy-duty trucks.
Do most collision repair shops offer great customer service?
YES
50%
NO
50%
Distribution - Anyone interested in auto parts distribution issues will enhance their business by subscribing to The Edge from Aftermarket Business. Published every Tuesday and Friday.
Collision Repair - ABRN's e-newsletter, E-Pillar, provides up-to-date news, innovative products, technical discussions and shop management features designed to enhance your business. Published every Tuesday and Friday.
Service Repair - Sign up today and Motor Age's The Scoop will become a handy resource for your business. Benefiting auto technicians, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.
Certified Technician - Professional automotive technicians and parts distributors seeking aftermarket products should sign up for the Certified Technician e-newsletter. This is your source for information about the latest tools, equipment and parts that can help you better service your customers. Published every Monday and Thursday.
Source: Automotive Body Repair News,
11/6/2009 Click here