Mitchell International announced the launch of Mitchell Managed IT Services, which is provided in collaboration with Dell and The IT Pros, a premier Dell-certified Managed Services Partner.

Mitchell is working with Dell’s channel Managed Services program to offer technology services that will help relieve collision repair facilities of the cost and complexity of managing their IT systems on their own and is inviting facilities to try the solution through a risk-free 60-day trial.

“The Managed Services solution gives [repair facilities] an economical way to add expert IT resources so they can focus on their primary business – collision repair – not their computers,” says Jason Bertellotti, Mitchell’s vice president of repair solutions. “By combining Dell’s industry-leading IT services with Mitchell’s understanding of the needs of collision repair facilities, we will deliver a comprehensive and unique solution that not only can reduce downtime and the cost of IT management, but will also help repairers increase productivity, customer satisfaction, and overall business performance.”

Managed IT Services offers a range of features and options to support facilities through proactive remote problem-solving via 24/7 monitoring or optional on-site support through an outside network of Dell-certified service providers. Offerings include monthly management reports that identify network vulnerabilities, unlimited telephone help desk support (for all hardware, software, and network issues), anti-virus and threat detection, and data back-up and restore. Dell will provide the platform for the service delivery, as well as training and certifying third-party IT service partners who understand the unique shop-focused software and hardware environment. Shops can try Mitchell's managed services with a free 60-day trial.

Shops may visit www.mitchell.com/go/managedservices or call 1-800-238-9111 to start their risk-free 60-day trial.