Mitchell AutocheX will honor collision repair facilities that have achieved exceptional customer satisfaction ratings in 2009 at its eighth annual Premier Achiever Awards ceremony. The event will take place Nov. 5 during NACE at the Mandalay Bay Convention Center in Las Vegas, and also will include a special celebration to honor the 20th anniversary of AutocheX.

"As we mark our 20th year and reflect on how far the industry has progressed in serving customers with a notable dedication to excellence, it is a privilege to honor those collision repair facilities that consistently demonstrate a genuine commitment to customer service and satisfaction each and every day," says Ray Kihara, AutocheX co-founder and director of sales and marketing for the AutocheX group.

AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of recognizing repair facilities that have proven their devotion to quality, service and satisfaction.

Collision repair facilities receiving a 2009 Premier Achiever Award are the top performing facilities for customer satisfaction from throughout the United States and Canada that use the AutocheX service. AutocheX, Mitchell International's customer experience management group, collects satisfaction data and provides performance benchmark reports and analysis to collision repair facilities and many of North America’s leading insurance carriers and service companies.

"As the customer satisfaction and loyalty movement continues to gain momentum the AutocheX group is poised to lead the era of customer experience management, with services designed to help manage and improve the customer's overall experience with the collision repair facility," says Jason Bertellotti, vice president of Mitchell Repair Solutions.

AutocheX was founded in September 1989 by Dennis Kiyohara, Ray Kihara, and Rick Wakazuru. From the beginning, the company's focus was on providing services to all constituents of the collision repair industry. In addition to customer satisfaction measurement, notable early services included the AutocheX "Red Book" Directory and the AutocheX National Rating Service which evaluated collision repair facilities based on their customer service, financial stability, equipment and training.

Mitchell International acquired AutocheX in 2001. AutocheX conducts tens of thousands of surveys each month and said it has compiled the largest database of completed customer satisfaction surveys in the industry.