Rhode Island legislature targets discounts on deductibles - - ABRN (Automotive Body Repair News)

Rhode Island legislature targets discounts on deductibles

Source: Automotive Body Repair News

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The Rhode Island legislature is considering a new bill that would give the state the power to revoke or deny the license of a body shop that offers customers rebates or discounts to offset their insurance policy deductibles.

House Bill 7994, introduced by Rep. Timothy Williamson (D-Coventry, West Warwick) in February, adds language to Section 5-38-10 of the state’s General Laws that establishes criteria for denying, suspending or revoking body repair shop licenses.

The new language would permit the state to revoke a license “For rebating or offering to rebate the customer’s insurance policy deductible as an inducement to the customer to have the vehicle repaired at the licensee’s automobile body repair shop.”

Existing grounds for suspending or revoking a license include defrauding customers, dismantling vehicles with the written consent of the owner, failure to perform contracted work, and failure to comply with industry safety standards.

The Rhode Island House Corporations Committee held a hearing on the bill March 19 and recommended that the measure be held for further study. The Auto Body Association of Rhode Island (ABARI) presented testimony in opposition to the bill at the hearing. The insurance industry appears to support the bill, and representatives from the American Insurance Association and the Property Casualty Insurers Association of America attended the hearing as well.

While the national insurance industry associations were present for the proceedings, a group calling itself the Rhode Island Auto Insurers Coalition sponsored the bill. The group does not appear to have a Web site.

“We argue that the true intent of this bill is for steering,” says Jina Petrarca-Karampetsos, an attorney speaking on behalf of ABARI. “Insurance companies provide discounts on their deductibles all the time. This bill is intended to take away repairers ability to pay a cost to get customers in the door, so that the insurance companies can use those discounting tools exclusively.”

Collision repair shops often offer rebates and discounts in order to attract business, sometimes passing parts discounts on to customers. Some insurance companies, depending on the policy terms, will discount or even waive a deductible if, for instance, the customer takes their vehicle to a repair shop in the insurer’s direct repair program.

According to Petrarca-Karampetsos, who attended the March 19 hearing, the insurance industry lobbyist that testified in support of the bill indicated that such discounts were being subsidized by other policyholders.

“That is completely inaccurate,” Petrarca-Karampetsos says. “The money belongs to the policy holder. In Rhode Island, customers have to be compensated to repair the vehicle to pre-accident condition, regardless of whether they actually get the vehicle repaired. There is no evidence that other policyholders are subsidizing these discounts. The shop has a right to pass their discounts on to customers, or even take a loss on the job if they want to.”

ABARI is urging its members to contact their state representatives and voice their opposition to the bill.

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Comments from our Readers
 Posted 2008-04-25 08:30:09.0
In my state it's called "buring the deductible", and it is illegal. PERIOD!
 Posted 2008-04-25 08:43:56.0
How many of you initially thought this sounded good for high quality shops till you get the insurance company's spin on it? Sounds too firmiliar.
 Posted 2008-04-25 10:08:15.0
The insurance industry is against this proposition only for one reason. That reason is they want full control over the steering they do. I am in Washington State and we have the challenge of competing against other shops that give discounts to certain insurance companies, this includes the vanishing deductible. It would be nice to offer our customers the same discount. I believe the higher ups call it,"free enterprise", to compete in a fair market. In our shop our customer is the one that owns the vehicle. I have no problem working with any insurance company as long as their priority is the vehicle owner. You go for it Rhode Island!!!! Stand up for fair competion, and if that means giving a little back to the customer, instead of the insurance company, go for it. Pat
 Posted 2008-04-25 10:53:31.0
Insurers desperately want to preserve their "God given right to steer." Those of us that have not prostituted our selves out to the insurance companies are more than happy to give a little bit of our profit away to "our customers" as a thank you for their business. The small amount of the rebate is nothing compared to the concessions most give to insurers on DRP's. Insurers hate it because it's the "ANTI-STEER," shops that prostitute themselves out hate it because they can't afford to do both. Making this illegal would only put another nail in the coffin of free enterprise and "Good Business" ultimately continuing to pave the road for ultimate insurer control.
 Posted 2008-04-25 10:58:08.0
If you go to a doctor, does he "waive" or discount the deductible or co-pay for you? I think not!! The deductible is a part of any insurance policy, PERIOD. If an insurance company does offer some kind of discount or rebate it would have to be through the premiums of all policy holders and as the writer of the policy it would be their right to offer such. I have been in the body repair industry for 30 plus years and I cannot see how any body shop can "write off" any deductible and still profit in the end (we are already giving discounts, etc. to the insurance companies to keep costs down for the consummers) especially with todays parts and material prices. As far as I see, any deductible is the responsibillity of the owner of the vehicle, PERIOD!!
 Posted 2008-04-25 13:50:03.0
What it boils down to is simply this: If a shop wishes to discount the customer deductible they are within their rights to do so - this money isn't paid to the insurance company so where are they losing? They're not. It literally is the shop's money and they can do with it as they please - collect it, discount it, or not collect it at all. Just because a doctor's office does not do the same means nothing. Bottom line - that money goes toward the cost of repairs and it's the shop that has the ultimate decision to collect or not collect it - the insurance company pays the bill LESS that deductible whether customers pay it or not.
 Posted 2008-04-25 21:38:47.0
Insurance companies will not stop untill we are all their slaves. they are involved in just about every aspect of our live and is becomming some sort of dictator. it's time to stand up and maybe go union.
 Posted 2008-04-25 22:50:31.0
Waiving deductibles is a practice done by the desperate body shop, or the cut rate shop who will use substandard parts and then charge the insurance company or the customer for work they are not performing. They are a blight to our business and should go out of business. I lose customers to these hack shops all the time. Then they come crying to me when their car turns out like crap. If you cant afford your deductible, get a lower one. If you want to pay your customers deductible, it is coming from somewhere - crappy parts, not completed work, unsafe repairs, unpainted components, unrepaired vehicles. We should hold ourselves to a higher standard than that. If the insurance company wants to waive their policy holders deductible it is their money. When they pay a claim, it is the owners money NOT the shops until the work is perfirmed. If the owner then wants to get a hack job they can do it on their own. If a shop is paid for certain work and they don't perform the work they are plain old scammers.
 Posted 2008-04-25 22:57:03.0
I think that if a shop wants to help the customer and discount a repair, they shouldn't be told by the insurance co that they can't.Some people can't afford to pay much out of their pocket now days. With the price of gas and food getting so out of hand. and not to mention the price of insurance premiums!By the way when and where did the insurance co come up with the idea for deductables? seems to me its a way to save them more money by passing the buck on to the insured.If the insurance co get their way and pass this legislation there will be a lot more cars not getting repaired in the shops. and more damaged cars on the roads. where the people either pocket the money or the vehicle is sent to a prefered insurance shop, and they will give the insurance co a discount on the repairs.what starts in one state ends up affecting many more of us across the board.
 Posted 2008-04-26 00:20:36.0
I believe the insurance companies are making another attempt to have complete controll of business as steer as they see fit. This is a free enterprise system and the insurance companies want to controll it. We need to pay attention to the politicians (prostitutes) that buy in to this and remember them at voting time. The money for the auto repair belongs to the policy holder or claimant and if it includes saving his deductible or giving them what they want ,let it happen. there is always a trade off. If the automobile owner wants to keep a scratched bumper or a headlight for the deductible... so what? Give them what they want, the economy is in the tub. Some are barely getting by , its thier choice to make a sacrifice if they choose.
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