Body Shops: Hands-On Management - ABRN (Automotive Body Repair News)
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Hands-On Management
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Source: Automotive Body Repair News

Blueprint for faster cycle times

October 7, 2011

Improving throughput and cycle times can be critical for shops in an increasingly competitive market, particularly since most direct repair programs (DRPs) emphasize these key performance measures. One way to help push more vehicles through a shop is to use blueprinting: shops tear down the vehicle prior to the repair in order to generate a complete estimate and parts list, and avoid costly and time-consuming supplements.

Source: Automotive Body Repair News

Improving cycle times

October 7, 2011

With pressure coming from insurance companies, customers and competitors, collision shops have had to re-evaluate their own cycle times and try to find ways to improve the speed with which vehicles flow through their facilities. Unfortunately, these efforts are often stymied by internal politics and outside forces.

Source: Automotive Body Repair News

Problem solving culture leads to continuous improvement

October 7, 2011

For shops that want to improve cycle times and institute long-lasting changes that can help boost efficiency, encouraging a "problem solving" culture is one reform that will have long-term benefits. Mike Anderson, principal at CollisionAdvice.com, outlined this type of continuous improvement strategy at NACE on Friday.

Source: Automotive Body Repair News

Shops need to invest in Internet marketing

October 6, 2011

Collision shops have to have an Internet presence in order to stay competitive, but simply putting up a website with a phone number and a few shop photos isn't enough anymore. That was the message that Autoshop Solutions founder Danny Sanchez delivered on Thursday afternoon at NACE.

Source: Automotive Body Repair News

A new approach to negotiations

October 6, 2011

Although negotiations are a large part of what shop owners do (both with vendors and insurers), most shop personnel do not have any negotiation training. This lack of training leaves body shops at a disadvantage in their day-to-day interactions with insurance companies, resulting in lost time and, frequently, higher costs of business.

Source: Automotive Body Repair News

Resources for better estimates

October 5, 2011

Accurate estimates are a key part of improving shop performance and ensuring the proper reimbursement. Building those estimates has become more challenging every year, however.

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