O'Rielly Collision Center in Tucson, Ariz., was named ABRN's 2011 Top Shop for its success in implementing its continuous improvement process based on "Doing the Basics Brilliantly.
Serving as The Niello Co.'s central collision repair facility for a 30- to 40- mile network of dealerships covering various car lines, the shop doesn't belong to any direct repair programs and has no interest in pursuing them.
The same year that Jackie Robinson became the first African American to play major league baseball, "Meet the Press" made its television debut on NBC, and The Voice of America began to transmit broadcasts into the Soviet Union, a humble body shop opened its doors in Canal Winchester, Ohio, on the outskirts of Columbus. The year was 1947.
Perry Legend Collision Repair Center doesn't restrict itself to auto repairs. The Columbia, Mo.-based shop also repairs tractor-trailers, buses, boats and even farm equipment such as combines. As owner Bill Rajewski puts it, "Our philosophy is, 'If we can get it through the door and it's repairable, we're going to fix it.
Any good body shop has to have a strong focus on doing quality work — but few can claim one of the highest customer satisfaction ratings in their region. Callaway's Collision Specialist of Humble, Texas, can make that claim.
When customers enter the front office of Noaker's Auto Body in the small town of Duncannon, Pa., north of Harrisburg, they're struck by a couple sensory reactions. People comment, "It doesn't look like a body shop. It doesn't even smell like a body shop."
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