Do most collision repair shops offer great customer service?
YES
50%
NO
50%
Comments from our Readers
edgar / las vegas, NV, UNITED STATES
Posted Jul 08 2008 12:19PM
I'm sick of all these big shops talking about how they have all this business and success because of word of mouth. It must be the insurance’s mouth, YOU HAVE 14 DRP's dude, and it’s on the first. Never have there been more individual million-dollar shop then now, it just goes to show why our industry is so jacked up and the amount of sellouts there are.
Dennis@shanahansautobody / CA
Posted Jul 08 2008 03:08PM
Sellout?How about making a comprehensive buisness choice.We choose to participate in drp programs and you don't.We were able to gross almost 6m in 07 and made a profit.Sellout?I call it buisness.
Customer Treated Fairly / Harrisbug Area, PA, UNITED STATES
Posted Oct 30 2008 01:29AM
Actually, speaking in regards to this particular Auto Body Shop...the "WORD OF MOUTH" that built this shop was earned the old-fashioned way. Thru, of course, both hard work and great ethics. Not to mention how this business goes over & above the call of duty. Their prices are more than fair, and the work that they do along w/ the terrific "Service w/ a Smile" additude...the insurance companies WANT this place on their list. Why? Because it's the better & overly-proven, obvious choice if the insurance company wants to keep a happy customer. NEVER ASSUME...JUST BECAUSE A BUSINESS IS BIG DOES NOT MEAN IT STARTED OUT THAT WAY. AND NEVER ASSUME THAT A BIG BUSINESS IS JUST MAGICALLY "PLACED" ON THE TOP OF ANY INSURANCE LIST. THAT SPOT HAS TO BE EARNED. Fortunately, the best things in life don't start out with a lot of money. This is especially true in this particular instance. Keep up the great work! And thanks for giving us customers a REAL choice!
Luke / Red Wing, MN, UNITED STATES
Posted Mar 15 2009 07:52PM
In Regards to what edgar from Las Vegas had to say. I work in a shop that has been in business for almost sixty years and word of mouth provides it with alot of business. But at the same token we have 4 or 5 DRPs and obviously it brings in alot more business. So its not about shops selling out! Its about the bottom line....and that is making the dollar!
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Posted Jul 08 2008 12:19PM